United States Customs and Border Protection Agency (Agencia de Protección de Fronteras y Aduanas) is now offering a Spanish-language information service. This agency says is a “first step” (primer paso) toward providing Spanish-speakers a more effective means of communicating with agents responsible for protecting the nation’s borders (las fronteras del país).
From now on, people whose primary language is Spanish could contact the CBP Information Center with their questions, tips about illegal activity, and compliments or complaints (elogios o quejas) about their interaction with CBP employees.
The most efficient means for the public to get answers to questions (in English or Spanish) is to access the CBP Information Center’s website and its extensive database of answers to frequently asked questions. The database of answers has been translated and is now available at (la base de datos con las respuestas ha sido traducida y actualmente está disponible en) https://helpspanish.cbp.gov/.
In addition to the website (además de la web), the CBP Information Center will respond to calls and emails in Spanish. The agency plans to monitor the volume of calls and emails to determine the staffing and resource needs to provide the service. While there is now the option for Spanish speakers to call and email the CBP Information Center in their native tongue, due to expected high call volume, CBP still advises people to use their help website.
The United States (it has a population of 318.9 million) is now the second largest Spanish-speaking country, second only to Mexico, according to a new report by the Spain-based nonprofit Instituto Cervantes. Surpassing major Spanish-speaking nations such as Spain (it has a population of 47.7 million) and Colombia (46.2 million of citizens), the United States is home to 41 million native Spanish speakers (Estados Unidos alberga a 41 millones de hispanohablantes), with an additional 11.6 million who are bilingual, according to data collected from the U.S. census and other government sources.
By 2050, the United States will have the highest Spanish-speaking population in the world (en 2050, Estados Unidos tendrá la mayor población de habla hispana del mundo) at 132.8 million.
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