Everybody knows about Spanish hours of sunlight, nightlife or its spectacular beaches. Thousands and thousands of visitors come to Spain every year during this period. Why not to practice your Spanish working in a hotel?
Keep reading, and you’ll find out how to do it.
If you want to have a job as a receptionist, there are some requirements you will need to have before trying this adventure: flexible scheduling, language and communication skills, customer-facing experience, attractiveness, knowledge of computerbased tools… In spite of that, foreign workers will be welcome as long as they can speak fluently Spanish and English.
Today we’ll offer you some useful tips to deal with guests.
- Saludos (Greetings): don’t forget to use a formal register when you address to the guests. Buenos días, buenas tardes, buenas noches are the best options.
- Formular preguntas (Making questions): usted forms of the verbs and the conditional tense are good ways to show respect. Of course, if you request something, finish your question saying por favor. ¿Podría dejarme/mostrarme su pasaporte, por favor? (Could I see/have your passport, please?).
- Registro de entrada (Check-in): Buenos días señor/señora. ¿En qué puedo ayudarles? (Good morning, sir/madam, how can I help you?); ¿tienen una reserva? (do you have a reservation?); aquí tienen sus llaves/tarjeta (here are your keys/card).
- Por teléfono (On the phone): Hotel Central, buenas tardes, ¿dígame?… Un momento, por favor, le paso con el servicio de habitaciones, no se retire. (Central Hotel, good afternoon… Hold on a second, please, I’ll get you through room service).
- Preguntas de los huéspedes (guests’ questions): ¿Hay habitaciones disponibles? (Do you have any room available?), ¿hay wifi en el hotel? (Do you have wireless internet connection in the hotel?), ¿está el IVA incluido? (is VAT included in the Price?), ¿Podrían ayudarme con mi equipaje? (Could you help me with my luggage, please?).
These are a few examples of daily conversations in a hotel. If you read this article and your conclusión is “Why not?”, take a look at our Spanish for Tourism Course: you will learn how to get on well in this area. Try now a free trial lesson via Skype on www.spanishviaskype.com. You will speak Spanish earning money.